Eurogrand Casino Review – How the Operator Performed

*Important Notice: This casino is no longer available to UK players. For other real-money casino sites in the UK, please check our shortlist of the top-ranking casinos.

Like father, like son – or so the saying goes. In this case, Eurogrand is something of a first-born offspring to its parent company, casino industry giant William Hill, and our experiences with both will show you just how far the apple falls from the tree. We’re looking at more than the family heritage in this Eurogrand casino review – we’ll share our experiences with the games, welcome bonus, website and customer service, all to let you know if this operator will make its papa proud – and be the right gambling house for you.

Explore the Top Games at Eurogrand!

Since Playtech, one of the biggest software providers in the industry, is its sole software provider, the games selection at Eurogrand is top-notch and features 24/7 support. This great pedigree on using only the best provider has earned it a solid reputation for high quality among players worldwide. Thanks to relying purely on Playtech’s catalogue, there’s an admittedly-small selection of games across the virtual, mobile and live categories.

Slots at Eurogrand

It probably won’t surprise you to learn that the majority of the Eurogrand game catalogue is slot games. There are a few reasons for this, mainly due to the fact that the operator is drawing solely from a single developer’s offering and has to make do with what Playtech has available. The other reasons though, are in consideration of its target market: slot games are by and large the most popular online gaming style, and the enormous variety of titles available is proof of such.

The good news is that although users are only able to play Playtech titles, the games are undoubtedly fantastic. There is a great mix of licenced television and mobile-themed titles alongside unique games. You’ll see titles such as The X Files and nostalgic hits such as the 70s musical, Grease, and 80s sci-fi classic, Robocop, alongside the original and quirky characters from Fiesta De La Memoria and Astro Babes.

Popular Progressive Jackpots

Fun aside, there’s a more honest reason that many of use choose to spend our time and money playing online casino games: the potential payday. Nowhere is this more evident than from the popularity of the progressive jackpot slots games. This style of game follows all the same rules as a standard slot, but with the possibility to win enormous, ever-increasing prize pools that can be in the millions of pounds. When it comes to jackpot slots, Playtech arguably has the best collection and, therefore, the Eurogrand jackpot slot options are outstanding.

Many of the most popular jackpot titles, including Jackpot Giant and the incredibly widespread Age of the Gods series are all ready and waiting on this operator’s website, all of which are interlinked across every other competing casino and growing with every spin. There is a total of 44 different progressive jackpot games available, with some more uncommon options still offering astounding cash prizes.

Limited Table Game Options

The most effective way to describe the Eurogrand casino table game options would be the old saying “quality over quantity”. For example, there are only five different blackjack varieties to choose between, and not many more options for roulette – but that’s not necessarily a bad thing. For those who share the opinion that most of the different card game options are all pretty much the same thing anyway, having a small pool to choose from is a matter of efficiency. There’s no time wasted in searching through a pile of crappy variants to find one that’s worth playing; you can get right down to business. This is much the same story with the operator’s selection of poker and other table games – all of the boxes are ticked, whether you’re interested in Sic Bo, Baccarat, Craps, or Hi-Lo, although there are only one or two versions of each available. If you are looking for a larger selection, head over to our guides to the best blackjack casinos or best roulette sites.

Looking at the Live Dealer Games

The Eurogrand live casino is an impressive feature for table game fanatics. There are almost 40 different live dealer tables streaming from the Playtech studios across Europe and South-East Asia. Playtech has long been a second-string live game developer, trailing behind industry leader, Evolution Gaming, but it still offers a great live casino gaming package. This includes classic games such as blackjack, roulette and poker as well as the more recent Spin a Win money wheel style gameplay. The Eurogrand live casino suite is potentially the section where you will have the most fun, with the chance to play roulette, blackjack, Live Casino Hold’em and baccarat in real time against a real dealer, with all sorts of perks such as additional betting options. For more details on how live dealer games work, check out our live casino overview!

Mobile Apps at the Ready

For those who favour games on the go, Eurogrand has got you, providing both a neat web app to play in-browser plus a downloadable app available for both iOS and Android devices. The Eurogrand mobile casino has almost as many slots as the desktop version and a select number of classic casino picks. Almost every gameplay style is accounted for on the available apps and mobile-optimised website, so regardless of which of the two methods you choose to play, you’ll be set. No more sitting in boredom on the bus or having to sit upright at a desktop computer, Eurogrand games are playable from practically anywhere.

The Eurogrand Casino App

• 187 mobile casino games
• For iOS and Android devices
• Fits all sizes from smartphone to tablet

Play on Mobile Here!

Although the website is mobile-responsive, the operator has not taken much care to make it actually user-friendly – particularly on the smaller handheld devices. The screen is crowded with a lot of touch-responsive options in close proximity, which can make it difficult to find and select the right game. Annoyingly, when playing in landscape mode, the full screen is taken over by a large banner of the casino’s latest promotions and you need to scroll quite far down before you’re actually anywhere near the games.

Something a Little Different: Arcade Games

Interestingly, for an operator that tries to emulate something of a classy and classic casino experience, it has a rather large selection of arcade games. We’re not trying to say that games like Heads or Tails, Bonus Bowling or Rock Paper Scissors are any easier or less fun than the options traditionally found at a casino. That’s up to personal opinion. However, their simplistic gameplay, low return to player rates and plain animations and graphic style set them aside a little from what we believe is Eurogrand’s main atmospheric goal. There are 19 different arcade and scratch cards available to play at this operator, which can definitely give you a change of pace from the standard offering if required.

RNG Game Fairness and Table Limits

More often than not, classy and expensive are two adjectives that go hand in hand. Out in the real world, in order to experience the vibe of the Mahogany room all decked out in gold and crystal – you’ll need to be spending some significant cash. However, the entry fee to the online versions is only dependent on the table’s limits. The table limits at Eurogrand have a very low starting point: you can place 1p bets on the roulette wheel or 10p wagers for a hand of blackjack, for example. However, high rollers should be aware that the table limit maximums are rather low. The highest wager you can make on a Eurogrand roulette table, for example, is £3,000.

Though the range of table limits is rather restricted, the same cannot be said for the Eurogrand casino games’ return to player (RTP) rates. The RTP is a statistic that describes how much of your money you will lose over an extended period of time, with the closer to 100% the better. The overall average for the operator is a very respectable 96.28% RTP, which is above the industry average of between 92-96%. The biggest spreads are, as usual, in the slot games, which as you can see in the table above range from 87.94% up to 99.32%. This can make a huge difference to your overall wins and losses, so it’s worthwhile checking each game before making a wager. The information is usually found in the help section of each game.

The Welcome Bonus at Eurogrand Casino

Online casino operators have a bad habit of setting up welcome bonus offers that look good on the surface but are actually terrible when it comes to the wagering terms. Unfortunately, the current Eurogrand casino welcome bonus is guilty of exactly that. The package itself sounds pretty good and could easily look like a tempting offer.

The Eurogrand Welcome Package Explained

The Welcome Package consists of a 100% first deposit match bonus up to £100, activated when you opt in after you register an account. Sounds pretty good, right? Well, read on before you opt-in for this promotion.

This means that if you make a deposit on a Monday, you will have until Sunday to meet a 35x wagering requirement. This is a slightly shorter timeframe than at some other online casinos, but it’s certainly not the worst. But don’t forget that not satisfying the week-long time window means that any winnings you made with the bonus cash will be forfeited. There are even more conditions that apply to the cash bonus, too.

Other Promotions and Loyalty Systems

Eurogrand does not only have the single Welcome Package available for its players, it also has some attempted bonuses for its long-standing customers, too. Most of them are only seasonally active, though. For example, during October the casino offered a Stake £13 Get 13 Bonus Spins offer as part of a Halloween-themed promotion. Keep an eye on the operator’s promotions page or do as it kindly asks and opt-in for marketing communications for the latest updates.

Finally, you can count on the comp-points system for extra cash. Points are awarded with every real-money bet you place which can later be redeemed for casino cash. There’s also the opportunity to become a VIP member if you are quite active at the casino. The Invitation-Only Club offers a few exclusive benefits for big spenders, such as faster withdrawals, additional bonuses and special events.

Examples of the Eurogrand promotions. Look out for the festive seasonal specials!

Bonus Requirements

The Eurogrand Welcome Bonus has medium-difficult wagering requirements among the many other promotions available on the market today. The operator promises to match your first deposit 100% up to £100, which of course sounds like doubling your money to the untrained eye. However, you must wager your bonus funds 35x before you can make a withdrawal, and you must do so within 7 hours of making the deposit. If we work on an example of the minimum deposit of £10, you will only receive the £10 match after you have wagered £400 (40x the £10 bonus). If you’re after welcome bonuses with longer timeframes, check out Genesis or 888casino.

Furthermore, not all games will contribute towards these requirements in the same way. Slots, as usual, are the favoured gameplay style: one wager counts 100% towards a contribution – only 39 to go! However, games like blackjack contribute only 20%, meaning you must make five bets to count as ‘one wager’. Other products like video poker only contribute 5% and live games don’t count at all. If you don’t meet the requirements in one day, your bonus funds – and any winning – are forfeit.

The welcome package is on an opt-in basis, so you do not have to claim it if you decide that you would not like to take part. However, if you think these requirements would be met by your normal gameplay schedule, you must make sure that you click ‘Accept’ on the pop-up window when you make your account.

Another interesting thing to not about how the funds work is that the casino will separate your real money deposit and your bonus funds into two separate user ‘wallets’. It will then proceed to first use your actual cash on wagers before accessing the bonus funds. This is important to note because, say you have made a £100 deposit, you will need to use those funds to begin your wagering requirements – but the potential matched £100 will disappear at the end of the given time frame if you fail to wager the sum required to meet the conditions.

Deposit and Withdrawal Payment Methods

If you’ve looked through the game selection and welcome bonus offers and have decided that Eurogrand is the online casino operator for you, then your next step is to create an account then make your first deposit. Eurogrand has made it very easy for players to make deposits to their accounts, which is a smart business decision as a difficult process could be the last hurdle to receiving your deposit. There is a good selection of methods available for both deposits and withdrawals, which are outlined in the table blow along with their assorted limits and transfer times.

Both the minimum and maximum limits for deposits to Eurogrand casino are better than average, allowing a low barrier of entry for those who would like to make minimal deposits, and simplicity for those who want to add large amounts of funds. However, the operator does not allow for the same size of withdrawals as it does for deposits, mostly maxing out at £10,000 per month. You can get higher withdrawal limits if you are a member of the VIP Club, but just keep in mind that if you deposit £40,000 at once, it would take you four months to withdraw it all again.

You will also need to verify your identity before you are able to make a withdrawal. This is not something specific to Eurogrand, rather it is part of the licencing requirements from the regulator, the United Kingdom Gambling Commission. You will need to provide proof of name, age and address that matches what you inputted during the registration process.

Behind the Software and Website Development

Conveniently, there’s the option to play straight in your browser, or the option to download the gaming software suite, which holds the whole catalogue of games. As mentioned earlier, this operator uses world-renowned online gaming developer and multiple-EGR award winner, Playtech for its software. Playtech has always been at the forefront of state-of-the-art gaming products and the first and only choice for Eurogrand. The partnership between the software provider and this casino actually goes way back, the two have been indispensable since Eurogrand withdrew from the US market and refocused on its European markets. It’s clear to see why they’ve kept up their working relationship, as focusing on one distinguished provider creates a safe and reliable environment for an all-round gambling experience. You can spot other fantastic Playtech online casinos in our main overview.

The stark black and gold Eurogrand casino website offers plenty of options to keep users entertained.

Help Is at Hand

Customer service is an important feature for any type of business, whether you’re a corner store owner greeting shoppers or a multi-national online casino corporation working with millions of gamblers across the UK. Eurogrand online casino’s customer support is pretty good, offering a 24/7 live chat function alongside a free phone number. Whether you prefer to type or talk, Eurogrand will be on the other end. You can also send an email if the issue isn’t time-sensitive or read through the Frequently Asked Questions if it’s something simple. In our experience, all interactions with the representatives from the Eurogrand service staff were prompt and professional, with all queries answered quickly and with much friendliness.

Eurogrand Security and Scam Protection

We’re all understandable a bit edgy when it comes to using our money on the internet. That makes sense and is a good concern to have, as there are bad people out there running all sorts of schemes and scams, even in the online casino industry. The good news is that it is really easy to stay safe as a UK gambler, as we have a very strict regulatory body, the United Kingdom Gambling Commission (UKGC), that looks after the players’ best interests.

The Eurogrand Website

Licence & Security Information

Regulatory Authority	UK Gambling Commission	Gibraltar Gambling Commission
Licence Number	UKGC: 39225; GGC: RGL no. 034 & 042
RTP & RNG Audit	Gaming Laboratories International
Player Protection	GambleAware	GamCare	GamStop
Owner of Website	WHG (International) Limited
Network Security	TLS 1.2, 256-bit keys, SHA384

Eurogrand Licencing & Technical Auditing

Part of gaining a remote gambling licence to operate an online casino means meeting a whole list of rules and requirements from the UKGC. These include anti-money laundering processes, age verification tactics, and location confirmation for UK players. The licencing also requires that all games available to play on the website have been tested for safety by an independent authority. In Eurogrand’s case, the Playtech games are all certified by Gaming Laboratories International to have a fair RTP. The entire website is also secured with top-of-the-line SSL encryption technology, which ensures that your private data is in safe hands and out of reach for hackers. You can rest assured knowing that your personal information won’t be used for any reasons other helping you to enjoy your Eurogrand casino experience.

The Story Behind the Operator

Part of the global William Hill group, Eurogrand has history dating back to 1934 but was itself launched in 1998. Nowhere near the size and power of its parent company, Eurogrand simply tags along under the umbrella corporation’s shadow. It hasn’t won any awards of any sort, just keeps ticking along quietly. The operation is something easy for the parent company to maintain as it exclusively uses the Playtech stable of games, so there is little to manage from a software point of view. The website has been up and running for 20 years now, making it a trusted name in the industry, well known by punters across the UK for its ease of use.

Guide for Online Casino Newcomers

This next section will provide a step by step guide to getting started at the Eurogrand online casino if you’re a complete beginner to the whole industry. If you’ve ever made a player account anywhere before you probably won’t need the following section, feel free to skip ahead to the conclusion and get started on your own.

How to Create a User Account

Signing up for an account at Eurogrand is a simple and free process that the operator has developed to be incredibly user-friendly. All you need to do to get started is click on the green ‘Join Here’ button, and a pop-up window will appear. Fill out the information into the form, which will ask you for your name, date of birth, email, home address and phone number. You’ll also need to create a user name and password, which you will use henceforth to log in to your account when you want to play. You can also opt-in to the casino’s marketing communications at this stage, and chose your preferred method of contact, whether that is email, SMS or phone. Make sure you only use your correct and accurate information at this stage as you will need to verify your identity later when you want to make a withdrawal.

First Deposit Explanation

Making your first deposit is as simple as creating an account. Just decide which payment method is right for you, then enter in the required information. If you’re using your debit card, you will have to get up and get your wallet to enter its numbers into the website. For this reason, many people prefer the simplicity of an e-wallet such as Skrill, Neteller or PayPal, all of which are also available options. Using PayPal, for example, means you only need to enter your account information for the payment service, rather than a string of debit card numbers. When you make your first deposit, make sure you know whether or not you will be opting in to the welcome bonus as you will need to do so at this stage.

Frequently Asked Questions

Conclusion: A Casino Worthy of Its Top Standing

When it comes to the father-son relationship between Eurogrand and its big Papa, William Hill, it’s safe to say that the apple doesn’t fall far from the gambling tree. Eurogrand doesn’t do things by halves, bringing its glamorous style to online casino, and being an arm of the well-established, William Hill Group, it’s able to offer an abundance of very competitive bonuses to both new and regular players. The selection of games leaves nothing to be desired, courtesy of their excellent choice in software provider. Choose from jackpot slots, casinos classics and some more interesting options, such as Caribbean stud poker. Similar to the amount of games, the range of deposit bonuses is second to none, and the options to pay aren’t limited either.

It’ll hit you when visiting the landing page that Eurogrand casino is classy. The gold bar in the logo, and evocative imagines of big city skylines merged with classic casino paraphernalia. Any online gambling connoisseur worth his salt will be drawn in, and we see no reason not to become a regular customer. Our only suggestion would be a few more promotions such as free spins, or real cash prizes. If interested, these particular perks can be found our recommended alternative casino below.